Steps for the daily maintenance of the Urn 

Urn Troubleshooting guides

Temporary Shutdown/Startup Procedures

For a shutdown longer than 4 weeks, please follow the Syrup Line Sanitation steps in the below video.

For a shutdown shorter than 4 weeks, please follow the shutdown/startup steps below.


Small Parts - Pepsi-Cola Customer Service Center


To order a small part, call our Customer Service Agents with the item reference numbers. We'll process and ship your order with a shipping and handling fee in addition to the cost of the parts, based on your contract.

Why do you need to be a PepsiCo Partner?

  • Create a service ticket online

  • Troubleshoot easy-to-fix issues using our short videos!

  • Line of sight to our new products & promotions!