If ice is not dispensing from an Ice/Drink Combo fountain that does not have an ice maker on top of it, follow the troubleshooting below:

If you prefer not to watch a video, these are the steps:

  • Lift the ice bin lid and verify if there is any ice inside, it should be at least 1/4 full to dispense
  • Fill the bin if needed, ensure that it is not bagged or sub-zero ice which can freeze solid, not should you use crushed ice which will not dispense correctly
  • Try dispensing ice with the ice lever for 5-10 seconds

If these steps have not resolved your issue, then please Click Here to submit a New Ticket so we can send a Pepsi Equipment Service Technician to your location.