We sincerely apologize for this situation. We work diligently to maintain high-quality equipment and genuinely strive to prevent such incidents. We sincerely apologize that this has occurred, and we continually strive to maintain our equipment at the highest standards to prevent such issues.

Once you submit your ticket, you'll receive a confirmation email confirming we've received it. After we process your request, you'll get another email with details about the voucher to help cover the cost of replacing your lost soda. This typically takes between 7 and 14 days.  

If we have questions about the information in your case, you'll receive an email from our representative. Watch for emails and provide all needed details. If no more info is required, the next email will confirm that your voucher has been sent to the address you provided.

We send out vouchers weekly, from Monday to Wednesday, for the following week. It may take 10 to 14 days for your voucher to arrive, depending on your location. If you have any questions at any time, just reply to the email you've received, and we'll be happy to assist!

Again, we apologize for the inconvenience, and we sincerely appreciate you being a valued Pepsi customer!