If you were unable to meet with the technician for your service appointment, they may have left you a note to inform you about the missed appointment. 

Steps to follow for a missed appointment:

If you created the service request online, you should have received an email with the details about your case. 

• Please reply to that email to reopen your case and let us know that you missed the appointment and need to reschedule. We're here to help!
• Include the days and times you are available for us to dispatch another technician.
• Once we reopen the service request, we'll email you a new estimated arrival time.

If you placed your service request through our contact center instead of this portal, that's perfectly fine! The quickest method to have a technician return is to create a case here.

• Just click here to generate a service ticket.  
• Note the service issue and that you missed the previous appointment request.
• Ensure you provide the correct information for your business name and address.
• Please provide the days and times when the technician can arrive. This information is essential for us to efficiently dispatch the technician to resolve your issue.  

Ensure that in your ticket, you note the days and times the technician can arrive, as shown below.