If you have an ice maker that is not making ice, follow the troubleshooting below:

If you prefer not to watch a video, these are the steps:

  • Make sure that the ice machine is plugged in, if it is plugged in refer to the No Power from an Electrical Outlet troubleshooting article
  • Check to make sure the water supply shut off valve is in the on position, running parallel to the water line

If these steps have not resolved your issue, then please Click Here to submit a New Ticket so we can send a Pepsi Equipment Service Technician to your location.