We're really sorry to hear about your less-than-ideal experience with a Pepsi vending machine! If you've lost money, don't hesitate to contact us by submitting a support ticket. We'll happily mail you a voucher to replace the lost product and work quickly to make things right.

Although we cannot offer a direct cash refund, we will provide you with a refund voucher— a coupon you can use at a local retail store to replace the lost product. This approach helps us ensure secure, trackable compensation, allowing you to receive a product of equal or greater value.

Please submit a ticket using the process below to ensure we have the details needed to resolve your issue. 

• Find the Lost Money $ button at the bottom left side of the site and click it to open the form.

• On the form, click on Click to Report Lost Money in Pepsi Vending Machine, and then fill out the remainder of the form and submit it.
• Next, complete all required fields on the form, verify the reCAPTCHA, and then click Submit.
• After you submit the details, one of our Pepsi Equipment Service representatives will review them and provide the next steps. Please allow, 7 to 14 days for responses. 

Thank you so much for your patience!