If you have a one flavor valve on a fountain that will not dispense any syrup, follow the troubleshooting below:

If you prefer not to watch a video, these are the steps:

• At the BIB Rack, check to see if there is a syrup pump that is running, if there is a runaway pump Click Here to see how to fix a Runaway Pump otherwise, continue troubleshooting
• Check to see if the BIB is empty, if it is you will need to replace it then pour 2-3 pitchers of that flavor to flush the line with syrup
• Check the syrup line from the BIB for any restrictions
• Follow the syrup line back to the syrup pump for that flavor and check that the CO2 line is correctly inserted into the pump, reconnecting it if necessary then pour 2-3 pitchers of that flavor
• If the issue continues, disconnect the BIB and clean the BIB connector then dry it off and reconnect the BIB ensuring that it is only hand tightened and is not cross-threaded then pour 2-3 pitchers of that flavor
• If the issue continues, try swapping the nozzle and diffuser from a flavor that you know works and pour 2-3 pitchers of that flavor
• If changing the nozzle and diffuser worked, you will need to clean the nozzle and diffuser that did not work

If these steps have not resolved your issue, then please Click Here to submit a New Ticket so we can send a Pepsi Equipment Service Technician to your location.