If you have an Electric Cooled fountain that is pouring foamy drinks on all carbonated flavors, follow the troubleshooting below:

If you prefer not to watch a video, these are the steps:

  • Check to make sure that none of the vents on the unit are blocked
  • Check if the machine has been unplugged or was without power for a significant amount of time
  • If the machine was unplugged, it will take up to 4 hours for the water to chill enough to pour drinks properly
  • If the problem persists, try cleaning the nozzles and diffusers as outlined in Weekly Cleaning Guide for an Electric Cooled fountain
  • If the foaming problem continues on a single valve, check that the BIB for that flavor is not expired, replace the BIB if necessary
  • Check if the BIB is empty and replace if needed
  • Disconnect the BIB, clean the BIB connector in a bucket of warm water and dry it off, then reconnect the syrup, ensuring that the BIB connector is only hand tightened and is not cross-threaded
  • Pour 2 pitchers from the valve for the flavor that was foaming

If these steps have not resolved your issue, then please Click Here to submit a New Ticket so we can send a Pepsi Equipment Service Technician to your location.