FAQ

Answers to your Frequently Asked Questions.

How to Replace a High Pressure CO2 Tank
If you need help replacing an empty High Pressure CO2 Tank, the video below can show you how to do this: Or if you prefer not to watch a video, the...
Tue, 2 Oct, 2018 at 1:58 PM
How to Replace a Bag in the Box
If you need help replacing an empty Syrup Bag-In-Box (BIB) the video below can show you how to do this: Or if you prefer not to watch a video, thes...
Tue, 11 Sep, 2018 at 1:59 PM
Lost Money in Vending Machine
At Pepsi Equipment Service we try hard to keep our vending equipment in tip top shape but we also know from time to time vending machines malfunction and mo...
Tue, 11 Sep, 2018 at 2:33 PM
How do I flush the lines for the Pepsi Fountain Equipment?
Properly flushing lines or cleaning the lines for a Pepsi fountain system can be a complicated task, we recommend submitting a New Ticket so we can send a P...
Mon, 15 Oct, 2018 at 2:27 PM
How do I get my water filter changed?
You will first need to ensure that you have a replacement filter cartridge onsite. If you do not have one, you should contact the manufacturer of the filtra...
Tue, 18 Sep, 2018 at 10:46 AM
How do I cancel a service order or ticket?
If you forgot you password the So you need to cancel your service order or ticket because you no longer need a technician to come out to your business.  F...
Thu, 20 Sep, 2018 at 3:42 PM
How do I fix a clogged drain line?
If you have a drain line in an ice bin or a drip tray that is clogged, you should Click Here to submit a New Ticket so we can send a Pepsi Equipment Service...
Mon, 15 Oct, 2018 at 2:32 PM
My debit card got stuck in a vending machine
If your debit or credit card is stuck in a vending machine, please Click Here to submit a New Ticket so we can send a Pepsi Equipment Service Technician to ...
Mon, 15 Oct, 2018 at 3:25 PM
What's the phone number for service?
You can call Pepsi Equipment Service at 866.997.3774! We have live Customer Service Processionals available 24hs a day, 7 days a week to answer our phones. ...
Wed, 24 Oct, 2018 at 8:52 AM
What happens after a submit a refund request?
Once you have have submitted your ticket you will receive a confirmation email that your ticket was received. Once the ticket is processed you will receive ...
Wed, 24 Oct, 2018 at 9:11 AM